Sacred Skulls Terms and Conditions of Sale
1 Who We Are
The particular Sacred Skulls entity you contract with to sell your purchase to you varies depending on how and where you purchase your items. In all instances, we will refer to this party as “Sacred Skulls”, or “us” or “we” etc in this agreement.
to contact us, you should do so at firstname.lastname@example.org
2 Eligibility and Personal Details
By placing an order with us you must be legally capable of entering into a contract with us. This normally includes being at least 18 years of age.
You confirm that the information you provide about yourself is true, accurate and complete and that you are the person referred to in the billing information. If any information changes, you should advise us straight away.
For online sales, you promise to keep your login details secure and not give them to anybody else. You must notify us immediately if you think there has been a breach of security or unauthorised use of your account.
We do not guarantee that you will be able to make online purchases in all countries, or that we will accept all payment cards.
3 How the Contract for Sale is Formed
your order constitutes an offer to SACRED SKULLS that you will buy the merchandise. All orders are subject to acceptance by us. If there is any discrepancy between the sales procedure and these terms and conditions of sale, these terms and conditions take precedence. Not all items advertised on our web site are available for sale online. Items in your shopping basket are not necessarily secure and may be purchased by other customers. We will confirm receipt of your order (Order Confirmation Receipt) but the contract will not be formed until we have checked availability and actually despatched the order to you. We will send you a Despatch Confirmation when the order has been despatched to you. The Despatch Confirmation serves to confirm that the contract has been formed and also advises you of the delivery details.
If you do not receive an Order Confirmation Receipt within 5 hours of placing your order, or you do not receive a Despatch Confirmation within 5 days of placing your order, you should contact our online sales staff at email@example.com
We take care to ensure that the colours of items you see on our web site give an accurate representation of the colour of the item. However, computer monitors vary and there may be some distortion in transmission so we cannot guarantee that the colour you see on your computer screen will be completely accurate.
4 Price, Taxes, Payment and Delivery
We try to ensure that all our advertised prices are accurate, but errors may sometimes occur. If we discover an error in the price of an advertised item or an item you have ordered, we will contact you as soon as possible. You will have an option to reconfirm your order at the correct price or to cancel it.
You may pay for your merchandise by credit card, paypal, debit card or bank transfer. All debit and credit card holders are subject to validation checks and if the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery.
For online sales we will arrange for delivery to the delivery address but we and our agents reserve the right to delay or decline delivery to any address for security or other reasons. If delivery cannot be made at your chosen address, we will ask you to provide an alternative address.
We take reasonable care to keep details of your order and payment secure but third parties are necessarily involved in processing your card information. In the absence of negligence by Sacred Skulls, we will not be liable for any loss you suffer for unauthorised access to any data you provide us when ordering from our web site or in-store.
- Cancellations and Returns
If you buy ONLINE, many jurisdictions give you the right to cancel your order and return items for a short period after you have received them. Where you bought online, we will honour any such period which is for a period of 30 days effective in the jurisdiction we delivered your merchandise to. In order to cancel your online order under applicable law, you must email us at firstname.lastname@example.org, using the subject heading “Cancellation of Sale in Cooling Off Period.” If you cancel under applicable law (where it is available) we will give you a full refund. You must return the full order to us at our London address at your cost, you must arrange for its insurance at the price you paid for it, and the items must be returned unused and in their original condition and with original packaging and certificates. Except where otherwise required by applicable law, we will not accept items returned if they are used or damaged or returned without their original packaging, or if the sale was not an online sale or if the item was specially made or personalised for you.
In some jurisdictions you may be entitled to cancel online orders if they are not delivered to you within a defined or reasonable time from placing your order, and you have not agreed to a specific delivery date. We will try to get your order to you as soon as possible and we will honour any law applicable in the jurisdiction the merchandise is intended to be delivered to, that gives you the right to cancel for delayed delivery. If you wish to cancel under this law you should email us at email@example.com using the heading “Cancellation of Sale for Non Delivery.” If you cancel under this law (where it is available) we will give you a full refund.
Any returns shipped from the customer to Sacred fall under the responsibility of the customer. Items that suffer damage during return shipping from the customer to Book of Alchemy due to improper packaging will be assessed by Skulls to establish the repair cost. This amount will be deducted from your total order amount refunded. If a return order is improperly packaged causing the original packaging to be damaged this will result in a $45 (usd) fee deducted for the total order amount refunded. Any items ordered in a different material than what's offered on our website (For example you request one of our silver rings in gold) are considered a custom order and are not exchangeable nor returnable and will never be refunded. Items that are engraved with a custom image, text or letter(s) are considered custom and are non-refundable. Sacred Skulls is not responsible for any tax or import duty charged on our products when shipping outside of the United States If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org
We offer a lifetime warranty to our customers against manufacturing defects in all jewellery and objets we sell. This means that if a manufacturing defect becomes apparent during the guarantee period in any of those items we sell you, we will fix the defect (where reasonably possible) at no cost to you. If we cannot fix the manufacturing defect at a reasonable cost we will discuss some other form of compensation with you. This warranty covers gifts you buy for others and give to them within one year of purchase, but it does not extend to any other disposition of the product. Of course, you must take good care of the product You must be able to provide proof that you bought the item from us.
You should always ensure you have insurance to cover loss of stones or other accidental loss or damage to any item. We will not be liable for loss of or damage to stones under this warranty, or for any indirect loss you suffer due to a manufacturing defect in any item you have purchased from us.
This warranty does not affect any legal rights you may have if you have been supplied with faulty goods.
If your item is damaged in an accident or by normal wear and tear, please contact our sales team at email@example.com and we will try to provide a quote for repair where possible.
We may change these terms and conditions at any time but once you have purchased an item, the terms and conditions current at the time of your purchase will apply.
If any of these terms and conditions is invalid or unenforceable, the remainder will continue to have full force and effect.
These terms and conditions will not be binding on our assignees or successors unless they adopt these terms and conditions or they are affiliated with Sacred Skulls.
If we breach these terms and conditions we will be liable only for your direct losses and the reasonably foreseeable consequences of our breach.
Our liability is limited to the price you paid for the goods purchased from us.
We will not be responsible to you for any delay or failure to comply with our obligations if the delay or failure arises from any cause beyond our reasonable control.
We do not seek to limit our liability for death or personal injury arising from our negligence, or to exclude liability for fraudulent misrepresentation by ourselves or our agents.